Update support.md

support.md

@@ -4,6 +4,16 @@ title: Getting support
 
 Here's where to find support resources for sr.ht.
 
+# Reaching the support team
+
+You can reach the support team by emailing
+[~sircmpwn/sr.ht-support](mailto:~sircmpwn/sr.ht-support@lists.sr.ht). This is
+your best bet for account-related issues, billing problems, and so on.
+
+Support is provided at the best effort of the sysadmins, who have other things
+to do as well. It's common to have to wait for a few days to receive an answer
+to your question. Please be patient.
+
 # Asking the community
 
 A great place to ask for general questions with using sr.ht, starting
@@ -16,14 +26,6 @@ Please review the [mailing list etiquette guide](/lists.sr.ht/etiquette.md)
 first! Be sure to search through the archives, as your question may have been
 asked before.
 
-# Asking the admins
-
-You can reach Drew DeVault, the maintainer of sr.ht and your friendly
-neighborhood sysadmin, by sending an email to
-[sir@cmpwn.com](mailto:sir@cmpwn.com). Feel free to email him for any reason,
-but this is your best bet with account-related problems, billing issues, and
-similar woes.
-
 # Real time chat
 
 Both community members and admins hang out at [#sr.ht on irc.libera.chat][0],
@@ -34,12 +36,6 @@ prepared to wait or follow-up with an email if necessary. Please review the
 
 [0]: irc://irc.libera.chat/#sr.ht
 
-# Paid support
-
-Support is provided at the best effort of the sysadmins, which may be impacted
-by time and resource constraints. Paid support options may be available in the
-future, but are not presently offered.
-
 # Submitting bug reports
 
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