Some changes to the template...

.github/issue_template.md

@@ -1,15 +1,32 @@
 <!--
-Dear user, please understand that at the moment, we are very busy with customer issues and some high priority development work. 
-A lot of issues are getting reported. We can't always keep up and timely respond to all of them. 
-Don't forget that Github is not a support system. If you require support for your business use of Nextcloud, see nextcloud.com/support for support options!
-We only respond to issues that are following this template as much as possible - expect us to quickly close issues without logs or other information we need.
-Please also note that we have a https://nextcloud.com/contribute/code-of-conduct/ that applies on Github. 
-For questions try our forums: https://help.nextcloud.com
+Thanks for reporting issues back to Nextcloud!
+
+Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also  https://nextcloud.com/support for support options.
+
+Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer.
+
+Please understand that at the moment, we are very busy with customer issues and some high priority development work. A lot of issues are getting reported. We can't always keep up and timely respond to all of them, but we try!
+
+Guidelines for submitting issues:
+
+* Please search the existing issues first, it's likely that your issue was already reported or even fixed.
+    - Go to https://github.com/nextcloud and type any word in the top search/command bar. You probably see something like "We couldn’t find any repositories matching ..." then click "Issues" in the left navigation.
+    - You can also filter by appending e. g. "state:open" to the search string.
+    - More info on search syntax within github: https://help.github.com/articles/searching-issues
+    
+* Please fill in as much of the template below as possible. We know it is a pain sometimes, but especially without logs there is often not much we can do: really, if we would have seen the issue you encoutered before, we would already have fixed it. So we did NOT see it, and we will need YOUR help to find out what is wrong and fix it. The logs are absoutely crucial for that. Expect us to quickly close issues without logs or other information we need. If you don't have time to gather the required information, we don't either.
+
+Please also note that we have a https://nextcloud.com/contribute/code-of-conduct/ that applies on Github. To summarize it: please, be kind. We try our best to be nice, too. If you can't be bothered to be polite, please just don't bother to report issues as we won't feel motivated to help you. Remember, we don't get paid to help you!
 -->
 
-```
-If you have the same issue or agree with somebody's comment, please do not add "me too" style comments. This is not helpful and makes it harder for our developers to follow the conversation. Just use the Github reactions emojis to like, agree with or disagree with comments.
-```
+<!--- Please keep the note below for others who read your bug report -->
+
+### How to use GitHub
+
+* Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue.
+* Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
+* Subscribe to receive notifications on status change and new comments. 
+
 
 ### Expected behaviour
 Tell us what should happen