89 lines
4.8 KiB
Plaintext
89 lines
4.8 KiB
Plaintext
---
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title: "Sign in with email, Google, or GitHub"
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description: "Learn how signing in to Cloud works via one of our three authentication methods, plus some tips if you're having trouble signing in."
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custom_edit_url: "https://github.com/netdata/netdata/blob/master/docs/cloud/manage/sign-in.mdx"
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sidebar_label: "Sign in with email, Google, or GitHub"
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learn_status: "Published"
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learn_topic_type: "Tasks"
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learn_rel_path: "Operations"
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---
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You can [sign in to Netdata](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_first_section) through one of three methods: email, Google, or GitHub. Email uses a
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time-sensitive link that authenticates your browser, and Google/GitHub both use OAuth to associate your email address
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with a Netdata Cloud account.
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No matter the method, your Netdata Cloud account is based around your email address. Netdata Cloud does not store
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passwords.
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## Email
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To sign in with email, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_email_section), enter your email address, and click
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the **Sign in by email** button.
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Click the **Verify** button in the email to begin using Netdata Cloud.
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To use this same Netdata Cloud account on additional devices, request another sign in email, open the email on that
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device, and sign in.
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### Don't have a Netdata Cloud account yet?
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If you don't have a Netdata Cloud account yet you won't need to worry about it. During the sign in process we will create one for you and make the process seamless to you.
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After your account is created and you sign in to Netdata, you first are asked to agree to Netdata Cloud's [Privacy
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Policy](https://www.netdata.cloud/privacy/) and [Terms of Use](https://www.netdata.cloud/terms/). Once you agree with these you are directed
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through the Netdata Cloud onboarding process, which is explained in the [Netdata Cloud
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quickstart](https://github.com/netdata/netdata/blob/master/docs/cloud/get-started.mdx).
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### Troubleshooting
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You should receive your sign in email in less than a minute. The subject is **Verify your email!** and the sender is `no-reply@app.netdata.cloud` via `sendgrid.net`.
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If you don't see the email, try the following:
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- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure.
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- Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section).
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- Check your spam folder.
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- In Gmail, check the **Updates** category.
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You may also want to add `no-reply@app.netdata.cloud` to your address book or contacts list, especially if you're using
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a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire
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`app.netdata.cloud` domain.
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## Google and GitHub OAuth
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When you use Google/GitHub OAuth, your Netdata Cloud account is associated with the email address that Netdata Cloud
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receives via OAuth.
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To sign in with Google or GitHub OAuth, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_google_github_section) and click the
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**Continue with Google/GitHub** or button. Enter your Google/GitHub username and your password. Complete two-factor
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authentication if you or your organization has it enabled.
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You are then signed in to Netdata Cloud or directed to the new-user onboarding if you have not signed up previously.
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## Reset a password
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Netdata Cloud does not store passwords and does not support password resets. All of our sign in methods do not
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require passwords, and use either links in emails or Google/GitHub OAuth for authentication.
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## Switch between sign in methods
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You can switch between sign in methods if the email account associated with each method is the same.
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For example, you first sign in via your email account, `user@example.com`, and later sign out. You later attempt to sign
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in via a GitHub account associated with `user@example.com`. Netdata Cloud recognizes that the two are the same and signs
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you in to your original account.
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However, if you first sign in via your `user@example.com` email account and then sign in via a Google account associated
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with `user2@example.com`, Netdata Cloud creates a new account and begins the onboarding process.
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It is not currently possible to link an account created with `user@example.com` to a Google account associated with
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`user2@example.com`.
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## What's next?
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If you haven't already onboarded to Netdata Cloud and connected your first nodes, visit
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the [get started guide](https://github.com/netdata/netdata/blob/master/docs/cloud/get-started.mdx).
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